Privacy Policy

Your privacy is important to us.

We are committed to protecting the privacy of your personal information and to handling your personal information in a responsible manner.

Our website will record and track the use you make of our website and certain data items will be collected and used by us in order to provide you with products, details, services, costs, and other online services.

Please read our Privacy Policy so you understand how your personal information is safe and secure with us.

For additional information about how our website operates, please go to our Terms of Use.

Information we collect and hold

The personal information we collect and/or hold about you and other individuals can include:

  • Name, ABN,
  • Contact details such as an address, phone, email,
  • IP address, your device ID,
  • Standard web log-in information, traffic, page views,
  • Details of the services and products you make enquires about,
  • Information relevant to provide a service or develop a product

Where you do not wish to provide us with your personal information, we may not be able to provide you with the requested service, product, detail, or costs.

How we collect your personal information

We will only collect personal information from you (or others) that is relevant to us being able to provide you with our costs, products, and services. Wherever possible, we will collect it directly from you via our website, any correspondence with us (be that in writing or electronically), via any mobile application provided by us, when administering any of our services, telephone, or in person. We may record telephone conversations with you.

We may also collect personal information from publicly available sources and third parties, such as suppliers, contractors, our clients, and our business partners. If we collect personal information about you from a third party we will, where appropriate, request that the third party inform you.

From whom we collect and whom we disclose information

We may collect information directly from you or through other entities detailed in Table A which is set out at the end of this Privacy Policy.

We will use and disclose your personal information for the purposes we collected it as well as for purposes that are relatable to that initial purpose, to manage our business, to comply with our legal obligations, resolve disputes that we may have, to optimize and improve our website and services and products, provide you with the service, support, technical notices and messages and other information that may be of interest. We may disclose your personal information to the entities detailed in Table A where it is reasonably expected.

We will take reasonable steps to ensure that the information we have for you is accurate, complete, and up to date. It is your responsibility to keep us updated though.

When we collect personal information from you about someone else

We, or on our behalf the entities listed in Table A, may seek to collect personal information about another person from you in certain circumstances.  If you provide us, or on behalf of the entities listed in Table A, with information about another person you must:

  • Have their consent
  • Tell them you are disclosing their personal information to us
  • Provide them with a copy of this Privacy Policy, or refer them to our website

Security of your personal information

The security of your personal information is important to us, and we are committed to ensuring your personal information is managed correctly. Access to personal information by employees within our organisation is limited to those who need to know the information to undertake their responsibilities diligently. We take reasonable precautions to secure your transactions with our website and to ensure your personal information is protected against unlawful use, unauthorized access, modification, and disclosure.

We are unable to provide you with a guarantee that any information sent over the internet is 100% safe. Sending and receiving information over the internet is at your sole risk.

How you may access your personal information

You can request by contacting us, at any time, access to the personal information we hold about you. We may request you provide us with personal information to validate your identity. We may charge you a reasonable amount to cover the time spent retrieving and copying and sending out the information.

Using our website

We may collect personal information about you when you use and access our website. While we do not use browsing information to identify you personally, we may record certain information about your use of our website. We may utilize ‘cookies’ or other similar tracking technologies on our website that help us track your website usage and remember your preferences.


If you have a complaint regarding our management of your personal information you may make a complaint against us in writing. Where you make a written complaint, we will endeavor to investigate it promptly. We will contact you if we require further details. We are not obliged to provide you with our decision.

Contact us

If you would like further information about our Privacy Policy or about how we manage personal information, please contact us.

Table A

External parties

Statutory authorities or government departments

Financial institutions

Customer, product, business, or strategic research and development organisations, agencies, and consulting firms

Legal and any other professional advisors or consultants

Payment systems operators

Anyone to whom our assets or business (or part) are transferred to

Our service providers

Such as investigators, assessors, lawyers, experts, developers, marketing agencies, researchers who are based in Australia but may also be based overseas